Welcome to Ora Medical Spa!
Please familiarize yourself with our policies before utilizing our services:
Cancellation/Rescheduling: We require a minimum notice of 24 hours for any cancellations or changes to your appointment.
Refunds: Please note that we do not offer refunds for either cancellations or for any services and products already provided or purchased.
Product Exchanges: Exchanges are allowed in instances of allergic reactions. Additionally, defective products can be swapped for the same item within a 7-day period.
Late Arrivals: If you arrive late, your treatment duration will be reduced accordingly, ending at the originally scheduled time.
Support Animals: Guests accompanied by a support animal are welcome, provided a valid certification is presented at the spa.
Children at the Spa: We generally recommend a quiet, individual spa experience. However, we understand the challenges of arranging childcare. Children are permitted, but we ask that you consider the tranquil nature of the spa environment.
By booking an appointment, you agree to comply with these policies.
Thank you for choosing Ora Medical Spa!
